Policies + Practices + Procedures = $$$!

Policies, practices, procedures – all terms you’ve likely heard, and probably things you know you should have for your business. But do you know the difference between them – and more importantly, do you know how they can save AND make you money?

Here is how we define these terms:

• Policy – an overarching principle, goal, or objective.
• Practice – a task or action that supports the Policy.
• Procedure – step-by-step instructions for these specific tasks and actions.

 So for example:

• Policy – the safety of our guests and staff are of paramount importance on our snowmobile tours.
• Practice – all of our equipment is checked regularly to ensure it is in proper working order.
• Procedure – prior to departing with guests, check all engine fluid levels; inspect skis and track for damage; ensure safety/repair kit is fully stocked and stored.

So, how does this earn you money and save you money?  Firstly, clearly defined and implemented policies, practices, and procedures will ultimately provide better and more enjoyable experience for your guests. Happy guests spend more money, stay longer, will come back again, and will tell their friends. All of this is great for your profitability!

Secondly, with clear direction, guidance, and support, your staff will perform better and stick around longer. What happens when you have high-performing, experienced staff? See the first example.

Lastly, we operate in industries that are more prone to injuries and accidents than many others. Staff injuries can result in increased Workers Compensation Board premiums, fines, and litigation. Guest injuries can lead to devastating lawsuits and an equally damaging loss of business.

Creating workplace policy, HR, and safety manuals may not be the most exciting task on your to-do list; but it can pay significant dividends to your business over time. See if you can get started on your own, search for templates online, or consider hiring a company that can create comprehensive and customized manuals for your business.

Preserving & Sharing Our Pristine Landscapes Through Ecotourism

CES recently received a phone call from a man in Poplar River First Nation inquiring about our services. He is an entrepreneur who is looking to start up his own ecotourism business based out of his remote community, here in Manitoba. He hopes to take visitors out by canoe or boat for a 6-day tour on the river, while camping along the way.

Poplar River is an Ojibway community with an on-reserve population of 1500 people. There is no permanent road-access to Poplar River. Although it may appear that certain challenges would make it difficult to establish a sustainable business based around bringing visitors into the community, there are still many individuals whose passion and desire to share their culture and teachings on the land is stronger than the obstacles, such as our friend from Poplar River.

The natural environment surrounding the community of Poplar River can be described in no better way than pristine. The land and water are unpolluted and there is no industrial activity happening in the general region. This area is covered by swaths of Boreal forest, countless lakes, rivers and bogs, where moose, bear, beaver and woodland caribou go undisturbed. Having spent a significant amount of time in this beautiful environment, I personally know how truly special it is. There are not many places left like this one.

Hence the reason and desire that locals have to share its beauty with visitors. I am a firm believer in the power of experiencing wilderness first-hand; there is something indescribable about spending time in nature and its ability to teach us about ourselves and our relationship to the world.

The value of nature (and its intricate link to Indigenous culture) was formally recognized this past summer with Canada’s first mixed UNESCO World Heritage Site designation. Pimachiowin Aki, or “the land that gives life” is a territory encompassing 29,000 square kilometres of untouched Boreal forest on both sides of the Manitoba/Ontario boarder. Acquiring World Heritage Status was an incredible accomplishment, a process which spanned 17 years and has been a collaboration between 4 First Nation communities.

In the past, CES has had the pleasure of working with the Pimachiowin Aki Corporation in creating a Go Forward Strategy to identify objectives and opportunities for pursuing land-based cultural tourism and ecotourism within Pimachiowin Aki. We are excited to see how the UNESCO designation will help bring awareness to the region and help cultural entrepreneurs develop their ecotourism-based businesses.

Poplar River First Nation falls within Pimachiowin Aki and the community has been a key proponent in pursuing the UNESCO designation. As a company, we at CES obtain inspiration from our clients; individuals who are pursuing their passions for sharing their culture, preserving their land and bringing meaningful benefits to their communities. We wish our friend from Poplar River all the success in his ecotourism venture.

To learn more about Poplar River First Nation, visit their website: https://www.prfn.ca/

An article and video about Sophia and Ray Rabliauskas from Poplar River who helped establish the UNESCO World Heritage Status for Pimachiowin Aki: https://www.pewtrusts.org/en/research-and-analysis/articles/2016/05/31/inside-one-couples-fight-to-protect-canadas-boreal-forest

The Travel and The Meeting

Travellers of all ages, resources, and experience are looking for more engaging and meaningful experiences. People are seeking a travel experience ‘with a human face' where the key element is authenticity and the desire is to get as close to 'the real deal' as possible. Travellers are looking for human encounters that create moments of great emotion whether they're immersing themselves deep in culture for weeks or months or planning their one or two precious weeks of vacation time. Don't we all want more than a manufactured tourism experience and the ability to hear the true cultural narrative of a place?

But how to obtain such things? Let's explore ways to experience a new place to the fullest by making a real connection with others - a genuine, local, and authentic relationship. And not surprisingly, it all starts by looking at our own attitudes and practicing self-awareness.

Leaving our Ego Behind

Egocentrism has no place when seeking authentic travel experiences. Besides, on a journey we tend to become strangers while exploring lands unknown to us. Forgetting for a time our identity, our roots and our social status. We forgot our certainties and rest on the same pedestal as the people whom we meet, without judging values of inferiority or superiority. Respecting each other's differences with empathy and kindness is already a great step forward.

Listening Rather Than Speaking

Because listening is the basis of all relationships, dialogue is essential for fostering meaningful travel experiences. To listen with altruism and humanity and to argue without imposing one's certainty is an opening for dialogue, an essential element in the relationship with others. Without dialogue, we cannot fully experience our encounters with others. The journey begins when we allow ourselves to become fully immersed in a place, by listening to what it has to tell us. 

By Taming the Unknown

When travelling in a new place, our certainties are questioned and our habits are shaken. This new place scares us, and modifies our vision of the world, especially if one wishes to travel alone. To travel and discover unknown lands and cultures and to observe the plurality of worlds, is also to confront one's apprehensions and weaknesses and to go beyond one's comfort zone. To expose yourself to the unknown and the unpredictable, opens you up to the unveiling of yourself, often repressed or unexploited. The trip makes you grow!

By Indulging in Slowness

At work and at home, ‘taking the time' is not a common practice. It is necessary that we go fast! But it is all about the art of living slowly; of stopping, of taking the time to listen, to gaze, to feel and not to conduct visits at high speed while simply accumulating photos, memories and numbers of places visited. Slowness is wisdom.

Local Community Champion Driving Economic Development Through Cultural Preservation

Upon first meeting David Kattegatsiak of Chesterfield Inlet, Nunavut, he seems like your regular Economic Development Officer. But David’s desire to bring meaningful benefits to his community and passion to preserve local heritage and culture are unquestionable and evident in every project that he undertakes.

CES has had the pleasure of working with David and the community of Chesterfield Inlet for the past 4 years. As somewhat of a new member of the CES team, the project that I have been most intimately involved with has been Chesterfield Inlet’s 5-Year Community Economic Development Plan. Throughout this project, I have experienced first-hand the drive and determination that David has to push projects forward to create lasting benefits for his community.

Chesterfield Inlet 2023: Community Economic Development Plan is based on providing realistic recommendations for social and economic development, that are based on the needs and opinions of community members. David’s intimate knowledge of local and territorial conditions has enabled CES to provide meaningful suggestions that are both feasible and achievable and will help Chesterfield move towards its community goals.

David is also championing Chesterfield Inlet’s efforts to develop sustainable cultural tourism and ecotourism. Chesterfield Inlet’s beautiful community website is attractive, inviting and illustrates a true representation of what the community has to offer. The professionally developed site allows potential visitors to see the ‘real Chesterfield’ and immerse themselves in beautiful photos of the community’s arctic landscapes, history and get acquainted with some of Chesterfield’s warm and welcoming community members.

It is no secret that one of David’s passions is his home community’s history and heritage. Another one of David’s notable projects is the preservation of the community’s historical sites and heritage buildings. Chesterfield Inlet possesses some remarkable ancient Thule sites, that were inhabited by the ancestors of the modern-day Inuit. These heritage sites include the remains of ancient homes, fox traps, food caches and kayak stands all made from stones. The community’s archaeological treasures and historical sites have inspired David to pursue an Archaeological Mapping project that aims develop interpretive signage as well as an interactive map of the community’s heritage resources.

Chesterfield Inlet’s dedication to its cultural past does not stop at preserving its physical heritage resources. The knowledge of Elders and traditional Inuit traditional knowledge, referred to as Inuit Qaujimajatuqangit is actively being preserved via the community’s digital storytelling project, Chesterfield Inlet Stories. It is here that the community’s history and contemporary culture is showcased through an interactive storytelling platform. The website and mobile app encourage community members to share their stories of hunting on the land, family and many other important aspects of Inuit life.

 

In Chesterfield Inlet the groundwork has been laid for a truly authentic and memorable cultural tourism destination and a big portion of the credit for this is owed to David. From the community’s historical walking tour to a  community-wide 5-year tourism strategy, David’s commitment to promote his culture and bring economic benefits to his community is undeniably strong and admirable.